The COVID-19 pandemic has impacted many facets of travel. We encourage you to check and understand local government restrictions, rules, and safety measures related to COVID-19 and take personal comfort levels and health conditions into consideration. Worldwide Quest requires all travellers as well as tour leaders, guides, and drivers on our tours to comply with all COVID-19 protocols as outlined by governments and local health authorities. We recommend that all our travellers have comprehensive travel insurance with COVID-19 coverage. You can count on Worldwide Quest and our local partners to take all measures possible to ensure your safety and to make the trip a most enjoyable and enriching experience.
FAQs
What is Worldwide Quest doing to ensure the well-being of travellers on tour?
On all our tours, our focus remains on the well-being of our travellers, staff, and the communities we visit. For this reason, all our travellers, tour leaders, guides, and drivers are required to meet local requirements and protocols regarding COVID-19. This further ensures that the whole group can participate fully in all meals and activities including in locations which may have local mandatory vaccination requirements. As a priority, we respect all local health regulations and protocols of the places we visit to ensure that our visit is welcome and can be conducted safely for all.
What if my destination country is clear to travel to, but then has an outbreak of COVID-19 or brings in a mandatory quarantine for Canadian visitors within the 60 days prior to travel period?
If the destination country fails to meet our four-point criteria for two consecutive weeks within the 60 days prior to departure or at any time within two weeks of departure, you can transfer 100% of your group land tour payments to any other group tour within two years of your departure date without penalty.
What if the Canadian government issues an 'Avoid all Travel' advisory within 60 days of my tour?
If this advisory is in place for two consecutive weeks prior to your tour or within two weeks of your group land tour date, our four-point criteria is not met. You can transfer 100% of your payments to any other group tour within two years of your departure date without penalty. Note that this applies ONLY to a travel advisory due to COVID-19. If the travel advisory is for any other reason (weather, political action etc...), our usual terms and conditions apply. Note that cancellation and insurance policies cover travel advisories of this nature. For this reason, we urge you to ensure that you have appropriate insurance coverage in place.
I don't live in Canada. What if my government's travel advisory is different to the Canadian government's?
Worldwide Quest is based in Toronto, Canada, so we are subject to the Canadian government's travel advisories. For travellers based in other countries, we ask you to review your travel status at 60 days prior to travel when your final balance is due. If you wish to transfer your group land tour deposit at that time, you may do so without penalty.
What if a mandatory quarantine is put into place on return from my trip?
Worldwide Quest will not cancel a tour if there is a mandatory quarantine upon your return, as we know that most travellers are comfortable self-isolating at home.
What if my tour meets Worldwide Quest's criteria for proceeding, but I still want to cancel?
We have established comprehensive criteria for our tours' viability. While some minor changes to the itinerary may be necessary to ensure the tour's safety, we will ensure that the tour activities and experiences are not compromised. Therefore, if our tour is proceeding, our standard terms and conditions apply.
Does my travel insurance cover Coronavirus?
This will depend on the wording of your individual travel policy. Policies have specific clauses regarding COVID-19. Most policies will cover your medical expenses should you contract COVID-19 while travelling and your cancellation costs should you contract the virus prior to departure. We urge you to verify all details of your coverage. Many policies offer 'cancel for any reason' (CFAR) coverage which provides enhanced protection for cancellation.
