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Terms & Conditions

How To Book

Please contact our office, or forward your completed reservation form and applicable non-refundable deposit to reserve your trip. We also require your passport details exactly as they appear on the information page of your passport.

Deposits

All trips require a non-refundable deposit of US$500 per person unless stated otherwise in the relevant trip information. The deposit will confirm your reservation until 90 days prior to trip departure, at which time the balance of the payment is due.

Payments

Payments may be made by cash, cheque or credit card (VISA or MasterCard). Verbal authorization for use of your credit card for deposit confirms your reservation and indicates your compliance with our terms and conditions. Most tours require a second payment. The balance of payment is due 90 days prior to departure, unless otherwise noted on your invoice. If the balance is not paid in full by the due date, we will regard the booking as cancelled. Tours are not confirmed as operating until all participants have paid in full.

Upon Registration

Upon receipt of your deposit, you will receive confirmation and a pre-departure package that will include required forms, visa and/or passport requirements and insurance information. You will also receive health information, clothing suggestions and other travel tips.

Cancellations

If you decide to cancel your trip, you must notify Worldwide Quest immediately and in writing. Your payments are nonrefundable. If you cancel within 90 days prior to departure, all associated trip costs are non-refundable. The tour price is quoted as a package and no partial refunds will be given for services not used.

Changes to Your Booking

If you wish to transfer from one trip to another, we must receive your notification, in writing, at least 90 days prior to departure. Your deposit may be transferred, less an administrative fee of C$75, to a trip departing not later than one year from the time of transfer of deposit. Transfers are not allowed within 90 days prior to departure. Please note that transfer of deposit is not permitted at any time on expedition cruises due to the terms and conditions of our ship operator.

Travel Insurance

We urge you to ensure that you have adequate cancellation and trip interruption insurance. It is mandatory that you have emergency medical insurance including provision for emergency evacuation. We will send you an insurance application form and quotes for recommended coverage. Should you choose not to purchase the insurance coverage offered by Worldwide Quest, you must sign an insurance waiver and provide proof of alternate coverage.

Tickets and Travel Documents

Tickets and trip documents will be sent to tour participants approximately three weeks prior to departure. Participants assume full responsibility for loss or damage to their tickets and documents before and during the tour, and will incur any and all applicable penalties for any re-issues, plus an administration charge of C$75 per person.

Currency

We accept payment only in Canadian or US dollars.

Tour Pricing

Tour prices are listed per person, based on double occupancy. Tour costs and inclusions are listed in the detailed itinerary for each tour. Worldwide Quest tries its utmost not to increase tour prices; however sometimes increases are beyond our control. Worldwide Quest reserves the right, as governed by the Ontario Travel Industry Act, to amend tour prices (or any part) for reasons such as, but not limited to, increased fuel costs, airfares, airport charges or increases in ground operator fees. Any increase in tour price must be paid prior to the departure date. Please note: If the tour cost increases by more than 7%, you have the option of paying the full price increase or receiving a full refund.

Mandatory gratuities and taxes are not included in the tour cost and are assessed separately.

The minimum and maximum number of participants for each tour is indicated on the detailed itinerary. Should the minimum number of participants not be reached, we will offer to operate the tour with a cost supplement.

Liability Release and Responsibility

Prior to participating in a tour, you will be required to complete a brief confidential personal information form. Completion of the personal information and/or the payment of a deposit is taken as acknowledgement of and agreement to these terms and conditions. All services are organized by Worldwide Quest acting as agent for the owners, contractors and suppliers providing ground transportation, hotel accommodations and all other related travel services. Notice is hereby given that all arrangements on behalf of participants are made by Worldwide Quest on the sole condition that Worldwide Quest shall not be held responsible for any injury, death, accident, delay, loss, damage or irregularity which may be occasioned through acts of any company and/or persons engaged in carrying out arrangements and services described herein or otherwise in connection herewith. The information contained in current brochures and websites is correct to the best of our knowledge, but Worldwide Quest accepts no liability for any inaccuracies. Worldwide Quest reserves the right to alter any itinerary or service at any time without penalty to it. Any additional expense or cancellation cost shall be borne by the participant. Worldwide Quest reserves the right to withdraw or refuse any service to any participant at its discretion.

Delay, Cancellation or Change of Itinerary

Since schedules are determined may months in advance, changes in dates, accommodations, leaders or routes may become necessary prior to or during the tour. In this event, participants will have no right to a refund of the tour price. In the event the advertised tour leader becomes unable to lead the tour for any reason, a qualified substitute will be named by Worldwide Quest.

The cost of the tour does not include any additional meals and accommodations due to delays, emergency evacuation costs or transportation to and from your home to the departure point.

Worldwide Quest reserves the right to cancel any tour prior to departure for any reason, in which case participants will be given a full refund. You will not be entitled to make any further claim for any injury, loss, expenses or damage (either direct or consequential) or for any loss of time or inconvenience that may result from cancellation (including but not limited to airline tickets, visa, passport and vaccination charges or departure, airport or airline taxes).

Notwithstanding the foregoing, no refund will be given for tour cancellation due to circumstances beyond Worldwide Quest’s control, including travel advisories, political turmoil or environmental disasters that may render the destination unsuitable or unsafe.

Airlines/Airfares

Worldwide Quest cannot be held responsible for air arrangements made independently. Please do not make any non-refundable air arrangements until the trip is confirmed as operating. Participants making their own flight arrangements should note that Worldwide Quest cannot accept any responsibility for the late arrival of such flights and that any such delay could result in missing the tour departure or in incurring additional expenses. The participant is responsible for notifying Worldwide Quest of any delay or change in air itinerary.

Brochures, reservation forms and these terms and conditions are not issued on behalf of, and do not commit to, any airline whose services are used or proposed to be used in the course of the tour. Airfares arranged through Worldwide Quest will be subject to the rules and regulations as determined by the air carrier. Carriage is subject to the rules and limitations established by the Warsaw Convention unless such carriage is not “international carriage” as defined by that Convention. All flight times, flight itineraries and carriers are subject to change with or without notice. We recommend that you contact the airline within 24 hours of departure to reconfirm your departure time. Please note that Worldwide Quest may charge a fee for arranging and booking your flights.

Health and Fitness Requirements

Participants are responsible to ensure they are fit for their chosen trip. Worldwide Quest may require a medical questionnaire to be completed and returned to us as proof that you are fit enough to participate in certain tours. In addition, the tour leader may, during the tour, direct any participant to withdraw from a tour, if he or she believes that participant is incapable, or that the participant’s continued participation in the tour will adversely affect that participant, or other tour participants, or the success of the tour. No refund will be payable in these circumstances.

Tours may take place in remote areas where there is little or no access to normal medical services or hospital facilities. Where necessary, evacuation can be prolonged, difficult and expensive. Medical and evacuation expenses are the responsibility of the participant.

NOTICE TO TRAVELLERS:

Different living standards and conditions may exist outside of Canada, including but not limited to: provision of utilities, e.g. water and electricity; accommodations; services of all kinds; food; food preparation and water quality. Worldwide Quest International Inc. shall not be responsible for any loss, damage, injury or inconvenience resulting from different living standards and practices.

Worldwide Quest International Inc. is a Canadian tour operator. All participants on our trips are covered by the terms of the Ontario Travel Industry Act (Worldwide Quest International Inc., Ontario License # 2667946).

July 2014

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