Worldwide Quest is committed to maintaining the accuracy, security and privacy of personal information that is provided to us by our customers. As we plan your trip, we ask for some mandatory and some optional information. In turn, we promise to protect this information and ensure it remains confidential. We also promise never to sell or rent your information to anyone.
You can make a reservation by contacting our sales team or by visiting our website. At that time, we will ask you to provide some basic information, such as your name, contact information, credit card number and expiration date, so that we can identify you and process your reservation. We will also collect additional information on our Reservation and Personal Information Form, which will assist us in planning your trip. Some of the information we may require is listed below:
Physical and Health Details: We need to obtain information about your age, gender, medical issues and dietary requirements to ensure your personal health and safety. In addition, we require emergency contact information.
Flight and Passport Details: We require your passport information in order to confirm your trip's services with the ground operators in each destination. If you make your own flight arrangements, we need a copy of your flight itinerary so that we know when to expect you at the destination and to ensure you have adequate time to get to the airport for your flights.
Personal Preferences: Our staff strives to provide a high level of personal service. Our sales team records any special requests or preferences that are specified at the time of booking. This information is passed on to local operators or guide as appropriate to accommodate your requests. We may also ask you about how you heard about us and what your interests are. We also keep a record of the past trips you have taken with us.
Any information you provide on our website is treated as securely as through any other business channel. We use standard encryption software that protects your information as it is sent from your browser to our systems. Please note however that no data transmission over the internet can be guaranteed to be 100% secure. We cannot ensure the security of information you transmit to us over the internet.
Brochures: We use your address information and details about your personal preferences or past trips to mail you selected brochures. If at any point you wish to have your name removed from our mailing list, please contact us at firstname.lastname@example.org or call us toll free at 1-800-387-1483.
E-newsletters: Our e-newsletters provide you with information about upcoming trips or other information about our company. To sign up for this service we ask that you provide your name, e-mail address and how you heard of us. You may unsubscribe at any time by using the link provided on every e-newsletter.
Research: We may use your personal information to conduct research to better improve our services and to understand which marketing and advertising tools are most effective for our business.
All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases.
Access to your personal and private information is limited to authorized employees only. We keep our employees informed about our policies and procedures. Unauthorized access and/or disclosure of client information are strictly prohibited. All of our employees are expected to maintain the confidentiality of customer information at all times.
We do not sell or rent your personal information for profit to any third party. We only disclose your personal information to fulfill the purpose for which it was collected or to satisfy legal requirements. Examples include the following: